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Advanced Apprenticeship (Level 3) Hospitality Supervision & Leadership

Title & Level: Advanced Apprenticeship (Level 3) Hospitality Supervision and Leadership

Introduction
This course complements any of the Intermediate Hospitality Apprenticeships.  It is designed for students interested in working in a supervisory role.  You will develop skills and knowledge in areas including the Hospitality Industry, the competitive environment, team leadership, communicating effectively with customers and managerial administration.  At Advanced level, topics of study are agreed with the Programme Leader.  This course is designed for students currently in the working environment and will give you the opportunity to learn, develop and practice the skills you need to make an effective contribution to the business at an advanced level.

Entry requirements
You need a Level 2, vocational, Hospitality qualification and Level 1 Functional Skills or equivalent in English and Maths.  You will also have to pass an interview and must be employed in an advanced supervisory role by the start of your course.

Duration
This is an 18 month course.

Career Prospects/Progression
If you successfully complete this course, you could progress to a Higher Apprenticeship linked to a Foundation degree in Hospitality Management.

How will I be assessed?
The mode of assessment will depend upon the part of the programme but will include paper-based assessment, on-line assessment and workplace assessment.

Course Content/units

The programme involves six components:

•    Level 3 Award in Hospitality Supervision and Leadership Principles
•    NVQ Diploma (Level 3) Hospitality Supervision and Leadership
•    Level 2 Functional Skill Maths
•    Level 2 Functional Skill in English
•    Employment Rights and Responsibilities
•    Personal learning and thinking skills

For the underpinning theory, students will complete two units involving seven learning outcomes during their period of study:

1.    Principles of leading a team in the Hospitality Industry

•    Know the different types of hospitality organisations
•    Understand the need for effective communication
•    Understand how to lead a team effectively
•    Understand factors that impact on the hospitality industry

2.    Supervision of Operations in the Hospitality Industry
•    Understand customer service supervision
•    Understand the principles of stock control
•    Understand how to use resources effectively

For the practical element of the course, you can choose from a range of units which build on your prior experience and knowledge and what you’ve learned during the theory modules.  The following is indicative of a typical Hospitality Supervision and Leadership programme:

•    Provide leadership for your team
•    Develop productive working relationships with colleagues
•    Contribute to the control of resources
•    Maintain the health, hygiene, safety and security of the working environment
•    Lead a team to improve customer service
•    Supervise functions
•    Improve relationships with customers

Awarding Body
City & Guilds

What next?
For further information, advice and to enrol, please call our Customer Liaison Team on 01935 423921