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Complaints

Children’s Centre Complaints Procedure

• The Children’s Centre promotes an open door policy where parents/carers and staff are encouraged to give regular feed back as to the care of their child.
 
• If a parent/carer has an issue either involving their individual child or the Nursery as a whole, they should in the first instance raise the issue with either their child’s key worker or the Manager of the Nursery.

• The Children’s Centre will make every effort to resolve the issue in a friendly and positive way.

• If the parent/carer feels unable or unwilling to raise the matter in this way, they can approach the College Customer Services Manager Stan Bishop, you can go to the college main reception and ask to speak to them or call 01935 845471.

• The customer services manager will liaise with both parties to resolve the matter.

• In cases of any complaint all complaints will be formally logged, at all points throughout the complaints process, the parent/carer will be kept informed.  The college complaints procedure will also be followed.

• An account of the findings of any complaint and any action taken as a result will be made within 28 days to the parent /carer who made the complaint.

• Records of any complaint will be kept for a period of 10 years from the date on which the record was made. 

• Failing this parents/carers can also contact OFSTED on tel. 08456 404040 or a written complaint can be sent to the following address:

Ofsted, National Business Unit, Royal Exchange Building, St Anne’s Square, Manchester M2 7LA.